Braums Employee Caught in the Act of Good Customer Service
This Braum's employee was caught in the act of superior customer service by offering an up sell, providing education and educating the customer (me) just at the right time. Wouldn't you like to catch...
View ArticleMarlene Chism Interviews Patrick Ryan
Join us for this special edition, blending ancient wisdom to help you in your business and in your personal life. Marlene Chism Interviews Guest Patrick Ryan, author of Awakened Wisdom, and offers this...
View ArticleImprove Professionalism and Communication through Development
There are three areas of development I want to talk about, that when done properly will conserve energy, and build camaraderie within your team. As a result your customer service and productivity will...
View ArticleWorkplace Relationships: Seven Mistakes Bosses Make
The ability to build solid workplace relationships and effectively communicate in a positive manner not only builds trust, it is the core of good management. Here are seven bad-boss behaviors that...
View ArticleWorkplace Relationships:How Managers Can Effectively Manage Cliques
How can a manager break up the cliques in the workplace? First it is important to admit the beneifts of cliques, then create innovative ways to help employees expand and grow.
View ArticleLeadership: It’s Not About the Spoon
When we ignore our life lessons, we start to slip, and our integrity gap becomes wider and wider until we find ways to justify almost anything that is convenient to us.
View ArticleConfusion Opens the Door for Drama
If you have customer service problems, look for the areas that create confusion for your client. In all drama there is a lack of clarity.
View ArticleLearning Modules for Facilitators and Trainers
Last year I developed a learning system called “The 8 Steps of Empowerment.” It’s based on the principles in Stop Workplace Drama, except it applies even more to your personal development and growth....
View ArticleThe Myths and Realities of Being Too Busy
When you are good at something, or you have done something yourself for years, you become unconsciously competent. In other words, you can do the job without thinking. The drawback is that you do not...
View ArticleLeadership Identity: Why Employees Leave
When an employee becomes a leader he or she goes through an identity crisis that may last for years. (I explain more of this in No-Drama Leadership.) The new leader doesn’t feel confident, yet is...
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